Questions and Answers

Welcome to Randy’s Question and Answer Portion of the Website. We are glad to have you. Before you buy anything you should come here and learn more about us and more about our products. If you looking for answers to questions like boxers or briefs you are on the wrong website. If you are looking to find out if we can deliver Black Label Cleaner to Canada, you are in the right place.

  1. Can you Deliver “Randy’s Black Label Cleaner” To Canada?

    1. No we cannot, we are working with Health Canada to get the labeling issue resolved.

 

  1. Boxers or Briefs?

    1. Come on, I told you this wasn’t that kind of website!

 

  1. My device isn’t working!?!

    1. Email Sales@Randys.com and we can discuss what may be causing the issue and get you taken care of!

 

  1. What vaporizer should I buy?

    1. Well it really depends what your favorite method of consumption is! For Legal Dry Herb I think the Trek is the Best on the Market. For Legal Concentrates there isn’t a more portable option than the Pilot.

 

  1. How do I become a rep for Randy’s?

    1. We get this question a lot. The best way to become a rep with Randy’s is to buy a rep package! It’s only $34.99. The next step is to prove yourself! We wanna hook you up with free gear and other benefits but we need you to prove to us it will be worth it! Email Media@Randys.com with the subject line “Rep” and we can talk more!

 

  1. What is the formula for Black Label Cleaner?

    1. The Secret Formula for Black Label is……………………………………………………………………………….(Duh i’m not going to tell you)

 

  1. I broke my glass attachment what can I do?

    1. In the unfortunate situation you do break a glass attachment they are available on our shop!

 

  1. Can I get free stuff?

    1. I wish I could send you a bunch of free stuff I really do, but I cant, my boss get mad at me when I give stuff away. Do you have an awesome skill or are good with computers? Email Media@Randys.com and we may  be able to work something out!

 

Vaporizer Questions


  1. How do I Change the Screen on my TREK or ZIPP?

    1. Inside your mouthpiece there is a metal screen harness, if you rotate it counter clockwise you should be able to remove your old screen and replace it. If you are having a hard time rotating the screen harness, you might need to soak your mouthpiece in hot soapy water to help loosen up some of the resin that may be impeding the harness from turning.

 

  1. Is there an upgrade from the TROO? 

    1. If you are interested in upgrading, we offer a couple different models from the Troo. The most similar would be our Randy’s Zipp :http://randys.com/shop/vaporizers/randys-zipp-dry-herb-vaporizer-blue/ The Zipp works the same way the Troo does, but it has a digital screen and the ability to set the exact temperature desired. The Zipp also has a much quicker heat up time, and an all ceramic baking chamber. However the Zipp also has a plastic mouthpiece that may crack if it too hot when you remove it.

      We also offer a new hybrid vaporizer capable of combustion, The Randy’s Trek. http://randys.com/shop/vaporizers/randys-trek-dry-herb-vaporizer/ The Trek has a button you press to heat your herb, rather than a 10 minute cycle. There is a little bit of a learning curve to the Trek, but once you get the hang of it, it is a really nice vaporizer. The Trek has a glass and metal mouthpiece rather than the plastic used for the Troo and Zipp.

 

  1. What can I do to prevent glass mouthpieces from breaking on my Trek or Pilot?

    1. To help keep your mouth piece in tact, it is helpful to slightly twist as you remove your mouthpiece. Another thing that may be causing your problem, is sticky or worn out grommets. Sometimes the grommets can start to get a bit dirty and this causes extra pressure inside your mouthpiece.

 

  1. What can I do to prevent my plastic mouthpiece breaking on my Troo?

    1. To help keep your mouthpieces from cracking it is important to remove the cap by pressing from side to side. We also recommend letting your device cool down for a few minutes before uncapping it.

 

  1. What can I do to prevent my plastic mouthpiece from breaking on my Zipp?

    1. To help keep your mouthpieces from cracking it is important to remove the cap by pressing from back to front. We also recommend letting your device cool down for a few minutes before uncapping it.

 

  1. I am trying to remove the top piece from my Randy’s Pilot and it is completely stuck. I was able to remove the top, but it is stuck to the coil things. I wanted to know if I can apply cleaning solution to it to detach the pieces altogether, since they are stuck from the concentrates being sticky.

    1. Try to add a little bit of alcohol or cleaning solution to a q-tip and see if you can loosen it up that way. I wouldn’t recommend completely submerging your coil. Be sure to let your device dry out completely before using it again.

Have a question you think we should add? Email (Media@Randys.com) and we will not only answer your question we will also add it to the website!