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Frequently Asked Questions About The Chill.

How long does it take for my Chill to fully charge?

A: It will take your Chill about 2-3 hours to charge from dead to fully charged.

How do I know if my Chill is charging?

A: Once your chill is plugged into it’s charger a light will flash indicating that it is charging and at what level the battery is charged to.

Flashing Red Light: Battery Under 30% full

Flashing Green Light: Battery 30% – 70% full

Flashing White Light:Battery above 70% full


How do I know when my Chill has fully charged?

A: Once your Chill is fully charged, the flashing light indication will turn off. 

How do I know if the battery on my Chill is low?

A: If the battery on your Chill is low the device will indicate this with 10 red flashing lights.

Why is my Chill not heating up?

A: There may be a chance that the connection tab on your device has been bent. Please follow the link provided for a video on how to fix this problem:


This is a discontinued product and if issues persist, unfortunately this product is discontinued and not eligible for a warranty claim through Randys.com

Why is my Chill turning off randomly?

A: There may be an internal connection interruption. Unfortunately this product is discontinued and not eligible for a warranty claim through Randys.com

My device showed up damaged or missing components.

A: We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team.

More Information About The Chill Multipurpose Vaporizer

Educational Videos



User Manual


Shop Component Parts


We hope that you found this information as helpful as possible but if you are reaching out in regards to a warranty claim, unfortunetly we can not accept the claim because this product is discontinued.

Thank you for your understanding.