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General Product Warranty

If you are having an issue with a non electornic Randy’s products, please fill out the warranty request form down below. 

Please note that due to many shelter-in-place restrictions, most of Randy’s staff is working remotely. The most effective means to get your warranty processed is to submit a warranty form down below. In some cases we may still request for you to send in your device for inspection. This may result in a bit of delay. If you have any questions, please email [email protected]

PLEASE READ BEFORE SUBMITTING A WARRANTY REQUEST:

Notes about warranty requests form: 

    • Please note that Randy’s can not accept warranty claims from anyone under the age of 21 years of age. 
    • Unauthorized returns will not be returned to you. Please do not send back a working product if you are unsatisfied with it. The product will not be returned and will be discarded. 
    • Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.
    • This is not a product registry. 
    • We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer.
    • Forms must be filled out accurately and completely in order for a warranty claim to be processed. 
    • This form is for defective product issues only, not general questions.
    • For Maine Customers: Randy’s will honor warranties but due to legislation in Maine, we cannot ship electronics to Maine, so you will need a non-Maine shipping address if you need something replaced.
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Drop your file here or click here to upload
Please note that uploading files might take a few moments!
Drop your file here or click here to upload
Please note that uploading files might take a few moments!