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Grip

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FREQUENTLY ASKED QUESTIONS

From completely dead to fully charged, your Grip will take about 2 to 3 hours to charge.
Your Grip will indicate that it is charging if you see a solid red light when the device is plugged into the charger.
Your Grip will indicate that it is fully charged if you see a solid green light when the device is plugged into the charger.
If the battery on your Grip is low the device will indicate this with 10 rapid flashing yellow lights.

After powering Grip up, wait for the device to heat up. To change the temperature, click the button 3x.

If these functions do not work, there may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

Please note that your grip has an auto shut off after a few seconds. If your device keeps shutting off immediately there may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

There may be an internal connection problem with your Grip. Please submit a warranty claim as this cannot be fixed by oneself.

We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team.

Still Need Help?

If you are still having trouble with your Randy’s Product you can fill out a warranty form and someone will get back to you about your problem as soon as possible!
Fill Out Warranty Form

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