If the battery on your Charm is low the device will indicate this with 10 rapid flashing red lights.

From completely dead to fully charged, your Charm will take about 1-1.5 hours to charge.

A red light will display by the charging port to indicate that the unit is charging.

The red light displayed while charging will change to green when fully charged.

There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself

There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

Unfortunately this problem cannot be fixed by oneself. Please submit a warranty claim to address this with our warranty team.

Unfortunately this problem cannot be fixed by oneself. Please submit a warranty claim to address this with our warranty team.

Use needle nose pliers at the base of your cartridge to slowly and gently dislodge a stuck cartridge. For demonstration please see our video: https://www.youtube.com/watch?v=ecP-ZKnPPYg

We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team.