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Frequently Asked Questions About The Path.

How long does it take for the Path to fully charge?

A: From completely dead to fully charged, your Path will take about 90 minutes to charge.

How do I know if my Path is charging?

A: Your Path will indicate that it is charging if you see a solid red light when the device is plugged into the charger.

How do I know when my Path has fully charged?

A: Your Path will indicate that it is fully charged if you see a solid green light when the device is plugged into the charger.

How do I know if the battery on my Path is low?

A: If the battery on your Path is low the device will indicate this with 10 rapid flashing yellow lights.

My device showed up damaged or missing components.

A: We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team..

Why is my Path not heating up?

A: There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

Why is my Path Plus turning off randomly?

A: There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

How do I unclog my Path?

A: You can clean the inside of the mouthpiece using a small tool, such as our Swipes which can be found in the cleaning section of our website. Unfortunately the interior of the unit cannot be cleaned as it does not disassemble. Please submit a warranty claim to address this with our warranty team if the issue persists.

Why is my Path flashing red 8 times?

A: 8 Red flashing lights indicate a short circuit in the unit. Please submit a warranty claim to address this issue with our warranty team.

Why is my Path flashing yellow 5 times?

A: It’s time to change your Path tip! Path tips will need to be replaced from time to time such as a coil needs replaced in a vaporizer. We offer two different tips on our site, both of which work on your Path!

Why is my Path displaying a blue/purple light on the button when trying to use it?

A: The blue/purple light displayed on the button is an indicator that the circuit board inside the unit is defective. Please submit a warranty claim to address this issue with our warranty team.

More Information About The Path Electronic Nectar Collector

Educational Videos

CLICK HERE

i

User Manual

CLICK HERE

Shop Component Parts

CLICK HERE

Still Need Help?

If you are still having trouble with your Randy’s Product you can fill out a warranty form here and someone will get back to you about your problem as soon as possible!

Please note that due to many shelter-in-place restrictions, most of Randy’s staff is working remotely. The most effective means to get your warranty processed is to submit a warranty form down below. In some cases we may still request for you to send in your device for inspection. This may result in a bit of delay. If you have any questions, please email [email protected]

PLEASE READ BEFORE SUBMITTING A WARRANTY REQUEST:

Notes about warranty requests form: 

    • Please note that Randy’s can not accept warranty claims from anyone under the age of 21 years of age. 
    • Unauthorized returns will not be returned to you. Please do not send back a working product if you are unsatisfied with it. The product will not be returned and will be discarded. 
    • Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.
    • This is not a product registry. 
    • We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer.
    • Forms must be filled out accurately and completely in order for a warranty claim to be processed. 
    • This form is for defective product issues only, not general questions.
    • For Maine Customers: Randy’s will honor warranties but due to legislation in Maine, we cannot ship electronics to Maine, so you will need a non-Maine shipping address if you need something replaced.
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Please note that uploading files might take a few moments!
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Please note that uploading files might take a few moments!

More information about Standard Limited Warranty & Limited Component-Part Warranty

Standard Limited Warranty

Randy’s Vaporizers comes with a 1 year limited warranty on the device known as a standard warranty. You have 30 days from purchase to claim a standard warranty free of charge. You are responsible for paying for the cost of shipping back to Randy’s. After 30 days from purchase, there will be a $9.95 shipping and processing fee for continental US customers orders and $20.55 shipping and processing fee for non-continental US and international customers.  This includes defects that might be present in the body and electronic parts. Our standard limited warranty covers the replacement of electric components, standard defects and products arriving broken. The warranty period begins the day of purchase and in order to file a warranty claim proof of purchase must be provided. The warranty is void if the vaporizer has been tampered with, modified, or used in a way that Randy’s does not condone.

Limited Component-Part Warranty

Our limited component-part warranty offers customers 2 claims per device purchased for replacement of the coil, mouthpiece, chamber and/or glass accessories. This does not cover additional purchased component parts. Randy’s will only replace components that came included with your vaporizer kit at the time of purchase and will not replace any attachments or single component parts purchased separately.  There is a $9.95 processing and shipping charge per claim for the limited component warranty for continental US customers and $20.55 processing and shipping charge per claim for non-continental US and international customers. You are responsible for paying for the cost of shipping back to Randy’s. Proof of purchase must be provided in order to file a limited component warranty claim otherwise your item will not be replaced by Randy’s.