Please note that warranty requests outside of 30 days from the date of purchase are subject to a $9.95 processing and shipping fee for domestic shipments or $20.55 for international shipments.

• Please note that Randy’s can not accept warranty claims from anyone under the age of 21 years of age. 
• Unauthorized returns will not be returned to you. Please do not send back a working product if you are unsatisfied with it. The product will not be returned and will be discarded. 
• Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.
• This is not a product registry. 
• We do not warranty any Randy’s products that are from marketplace websites such as eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer.
• Forms must be filled out accurately and completely in order for a warranty claim to be processed.
• Failure to provide proper video documentation of your issue may result in delay of processing your warranty claim.
• This form is for defective product issues only, not general questions.
• For Maine Customers: Randy’s will honor warranties but due to legislation in Maine, we cannot ship electronics to Maine, so you will need a non-Maine shipping address if you need something replaced.
• Randy’s offers a limited warranty for Randy’s Black Label purchased directly from Randy’s or its authorized retailers. Our Black Label is warranted to be free from manufacturing defects for up to 120 DAYS from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. Unfortunately, we cannot warrant the quality of products handled by distributors outside of our carefully selected network of partners, so our warranty only applies to purchases made directly through Randy’s or an authorized retailer.
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