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Please note that due to many shelter-in-place restrictions, most of Randy’s staff is working remotely. The most effective means to get your warranty processed is to submit a warranty form down below. In some cases we may still request for you to send in your device for inspection. This may result in a bit of delay. If you have any questions, please email [email protected]

Warranty Form & Information

Randys.com stands by the quality of our products, which is why we offer a new 1year limited warranty on all vaporizers. Please note that our warranty does not apply to our Randy’s Glass line. Randy’s cannot fill any warranty claims if you are under legal smoking age, as according to the legistlation of the state in which you reside. In addition to our new standard limited warranty, we are now offering a limited component-part warranty on all items that came with the vaporizer kit (coil, mouthpiece and glass items). We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer. Effective on purchases made after September 1st, 2018.

Standard Limited Warranty

Randy’s Vaporizers comes with a 1 year limited warranty on the device known as a standard warranty. You have 30 days from purchase to claim a standard warranty free of charge. You are responsible for paying for the cost of shipping back to Randy’s. After 30 days from purchase, there will be a $9.95 shipping and processing fee for continental US customers orders and $20.55 shipping and processing fee for non-continental US and international customers.  This includes defects that might be present in the body and electronic parts. Our standard limited warranty covers the replacement of electric components, standard defects and products arriving broken. The warranty period begins the day of purchase and in order to file a warranty claim proof of purchase must be provided. The warranty is void if the vaporizer has been tampered with, modified, or used in a way that Randy’s does not condone.

Limited Component-Part Warranty

Our limited component-part warranty offers customers 2 claims per device purchased for replacement of the coil, mouthpiece, chamber and/or glass accessories. This does not cover additional purchased component parts. Randy’s will only replace components that came included with your vaporizer kit at the time of purchase and will not replace any attachments or single component parts purchased separately.  There is a $9.95 processing and shipping charge per claim for the limited component warranty for continental US customers and $20.55 processing and shipping charge per claim for non-continental US and international customers. You are responsible for paying for the cost of shipping back to Randy’s. Proof of purchase must be provided in order to file a limited component warranty claim otherwise your item will not be replaced by Randy’s.

Please note that Randy’s can not accept warranty claims from anyone under the age of 21. Unauthorized returns will not be returned. Please do not send back working product if you are unsatisfied with it. The product will not be returned and will be discarded. 

Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.

For submitting files please note that it may take a few minutes to upload the pictures.

We also have a file size limit of 3 MB per file. If you are having issues, please email [email protected] with all of the asked information below.

Drop your file here or click here to upload
Please note that uploading files might take a few moments!
Drop your file here or click here to upload
Please note that uploading files might take a few moments!

Do not refresh page after submitting. Uploading may take a few mintues

Please note that due to many shelter-in-place restrictions, most of Randy’s staff is working remotely. The most effective means to get your warranty processed is to submit a warranty form down below. In some cases we may still request for you to send in your device for inspection. This may result in a bit of delay. If you have any questions, please email [email protected]

Warranty Form & Information

Randys.com stands by the quality of our products, which is why we offer a new 1year limited warranty on all vaporizers. Please note that our warranty does not apply to our Randy’s Glass line. In addition to our new standard limited warranty, we are now offering a limited component-part warranty on all items that came with the vaporizer kit (coil, mouthpiece and glass items). We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer. Effective on purchases made after September 1st, 2018.

Standard Limited Warranty

Randy’s Vaporizers comes with a 1 year limited warranty on the device known as a standard warranty. You have 30 days from purchase to claim a standard warranty free of charge. You are responsible for paying for the cost of shipping back to Randy’s. After 30 days from purchase, there will be a $9.95 shipping and processing fee for continental US customers orders and $20.55 shipping and processing fee for non-continental US and international customers.  This includes defects that might be present in the body and electronic parts. Our standard limited warranty covers the replacement of electric components, standard defects and products arriving broken. The warranty period begins the day of purchase and in order to file a warranty claim proof of purchase must be provided. The warranty is void if the vaporizer has been tampered with, modified, or used in a way that Randy’s does not condone.

Limited Component-Part Warranty

Our limited component-part warranty offers customers 2 claims per device purchased for replacement of the coil, mouthpiece, chamber and/or glass accessories. This does not cover additional purchased component parts. Randy’s will only replace components that came included with your vaporizer kit at the time of purchase and will not replace any attachments or single component parts purchased separately.  There is a $9.95 processing and shipping charge per claim for the limited component warranty for continental US customers and $20.55 processing and shipping charge per claim for non-continental US and international customers. You are responsible for paying for the cost of shipping back to Randy’s. Proof of purchase must be provided in order to file a limited component warranty claim otherwise your item will not be replaced by Randy’s.

Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.

For submitting files please note that it may take a few minutes to upload the pictures.

We also have a file size limit of 3 MB per file. If you are having issues, please email [email protected] with all of the asked information below.

Drop your file here or click here to upload
Please note that uploading files might take a few moments!
Drop your file here or click here to upload
Please note that uploading files might take a few moments!

Do not refresh page after submitting. Uploading may take a few mintues