Having an issue with a product?
PLEASE READ BEFORE SUBMITTING A WARRANTY REQUEST
Please note that warranty requests outside of 30 days from the date of purchase are subject to a $9.95 processing and shipping fee for domestic shipments or $20.55 for international shipments.
- Please note that Randy’s can not accept warranty claims from anyone under the age of 21 years of age.
- Unauthorized returns will not be returned to you. Please do not send back a working product if you are unsatisfied with it. The product will not be returned and will be discarded.
- Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.
- This is not a product registry.
- We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer.
- Forms must be filled out accurately and completely in order for a warranty claim to be processed.
- Failure to provide proper video documentation of your issue may result in delay of processing your warranty claim.
- This form is for defective product issues only, not general questions.
- For Maine Customers: Randy’s will honor warranties but due to legislation in Maine, we cannot ship electronics to Maine, so you will need a non-Maine shipping address if you need something replaced.