Warranty

Having an issue with a product?

PLEASE READ BEFORE SUBMITTING A WARRANTY REQUEST

Please note that warranty requests outside of 30 days from the date of purchase are subject to a $9.95 processing and shipping fee for domestic shipments or $20.55 for international shipments.

  • Please note that Randy’s can not accept warranty claims from anyone under the age of 21 years of age. 
  • Unauthorized returns will not be returned to you. Please do not send back a working product if you are unsatisfied with it. The product will not be returned and will be discarded. 
  • Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.
  • This is not a product registry. 
  • We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer.
  • Forms must be filled out accurately and completely in order for a warranty claim to be processed. 
  • This form is for defective product issues only, not general questions.
  • For Maine Customers: Randy’s will honor warranties but due to legislation in Maine, we cannot ship electronics to Maine, so you will need a non-Maine shipping address if you need something replaced.

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