Path

FREQUENTLY ASKED QUESTIONS

From completely dead to fully charged, your Path will take about 90 minutes to charge.
Your Path will indicate that it is charging if you see a solid red light when the device is plugged into the charger.
Your Path will indicate that it is fully charged if you see a solid green light when the device is plugged into the charger.
If the battery on your Path is low the device will indicate this with 10 rapid flashing yellow lights.

We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team.

There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.

You can clean the inside of the mouthpiece using a small tool, such as our Swipes which can be found in the cleaning section of our website. Unfortunately the interior of the unit cannot be cleaned as it does not disassemble. Please submit a warranty claim to address this with our warranty team if the issue persists.

8 Red flashing lights indicate a short circuit in the unit. Please submit a warranty claim to address this issue with our warranty team.

It’s time to change your Path tip! Path tips will need to be replaced from time to time such as a coil needs replaced in a vaporizer. We offer two different tips on our site, both of which work on your Path!

The blue/purple light displayed on the button is an indicator that the circuit board inside the unit is defective. Please submit a warranty claim to address this issue with our warranty team.

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