FREQUENTLY ASKED QUESTIONS
It will take your Chill about 2-3 hours to charge from dead to fully charged.
Once your chill is plugged into it’s charger a light will flash indicating that it is charging and at what level the battery is charged to.
- Flashing Red Light: Battery Under 30% full
- Flashing Green Light: Battery 30% – 70% full
- Flashing White Light:Battery above 70% full
Once your Chill is fully charged, the flashing light indication will turn off.
If the battery on your Chill is low the device will indicate this with 10 red flashing lights.
There may be a chance that the connection tab on your device has been bent. Please follow the link provided for a video on how to fix this problem: https://www.youtube.com/watch?v=ByVO9t8jCEE&has_verified=1
This is a discontinued product and if issues persist, unfortunately this product is discontinued and not eligible for a warranty claim through Randys.com.
There may be an internal connection interruption. Unfortunately this product is discontinued and not eligible for a warranty claim through Randys.com.
We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team.
