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AS HEARD ON

Privacy

WHO WE ARE

Randy’s (https://randys.com) is a smoke culture company, and can be contacted at [email protected]. Our address is P.O. Box 1253, Holland, OH 43528, and our hours of operation are Monday-Friday, 9am – 4pm.

YOUR PERSONAL DATA

On Randys.com, we collect your name, email address, personal account preferences,  transactional data, such as purchase information, and technical data utilizing cookies to help personalize your experience.

We use your personal data to help make your checkout experience easier. If you consent to receive newsletter emails from us, we use your personal information to send you relevant communications.

We also utilize technical processes like cookies & contact forms. Cookies help give you a better experience by saving your data so when you return, you can pick up where you left off. When using our contact forms, your information is sent to us so we can get in touch with you.

By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users.

COMMENTS

We do not collect any additional information from users who comment on posts, products, or pages on Randys.com.

MEDIA

All uploaded files in the Media Library are publicly accessible. Users submitting media via our Support section consent to sending that media to employees at Randy’s in order to facilitate Warranty claims.

CONTACT FORMS

Through our simple contact form, as well as our Product Support contact form, we utilize the data you submit to help solve your problem. We do not use your information to target or market you in any other way when submitted through our contact forms.

COOKIES

Randys.com utilizes cookies from Google Analytics, MailChimp Email Newsletters, and standard PHP applications to track analytics and trends, pages visited, and store session IDs to help store user preferences, respectively.

ANALYTICS

We utilize Google Analytics to track trends in data, page visits, etc. If you would like to opt out of Google Analytics, Google offers a Chrome extension to do so. You can download it here.

SHARING YOUR DATA

These are the following partners who we work with to analyze data.

  • Google Analytics
  • WooCommerce
  • Elementor
  • MailChimp

RETAINING YOUR DATA

For any account that has not made a purchase within a calendar year, we do not retain their information.

YOUR DATA RIGHTS

We will delete all your personal data from our website database at your request. To request this, click here.

WHERE YOUR DATA IS SENT

Your data is sent to our partners listed above, and is hosted on secure servers through Elementor Hosting. We also utilize WordFence to safeguard your data.

CONTACT INFORMATION

If you have privacy-specific concerns, reach out to [email protected].

PROTECTING YOUR DATA

With our host, Elementor, we have a secure server set-up, and we also implement the monitoring service WordFence, which alerts our team of any logins, suspicious trends, and keeps us in the loop. We also keep all plugins and themes up to date to avoid any security weaknesses from our third party vendors.

DATA BREACH PROCEDURES

We utilize the messaging of all third party vendors, as well as our utilization of WordFence, to be notified of any suspicious activity or security weaknesses. We also are sure to keep admin credentials strong and require customers to have access to their email to create an account.

THIRD PARTY INTEGRATIONS

We only use your data to increase our knowledge of trends with our users and their interests, utilizing third parties like MailChimp, WooCommerce, and Google Analytics. We never sell your data.

INDUSTRY DISCLOSURE REQUIREMENTS

All products sold by Randy’s and shown on our website are intended only for use with federally legal products, such as federally legal hemp and CBD products, and are not intended for use with any controlled substance. Our products are not tobacco products and are not intended for use with nicotine-containing substances or other tobacco products. You must be 21 years of age to use and purchase through Randys.com.

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