Questions & Answers
Questions & Answers
Welcome to our Randy’s question and answer section! We are thrilled you are here to read through some of our frequently asked questions. If you are looking for answers to questions like boxers or briefs, you are on the wrong website. If you are looking to find out if we can deliver our Black Label Cleaner to Canada, you are in the right place. If you read through this page and still find yourself with an unanswered question please head over to our Contact Page and shoot us an email!
to front. We also recommend letting your device cool down for a few minutes before trying to remove the
A. The Pilot coil has two holes located on the coil which allow air to flow through the mouthpiece. It is very important that you do not overload your Pilot coil with too much material as it may enter these airholes and then leak into the lower part of the vaporizer. In addition to this, if your material contain more liquid, you should be cautious with how much you put in the first time you use your Pilot.
A. For Dry Vaporizers: It is best to clear as much loose debris from the chamber as possible. Once you have it as clear as possible, you should use the included tool to clean up the walls. You can also use a SLIGHTLY damp cue tip to scrub the sides, then use a dry cue tip to dry and scrub again.
A. For Con Vaporizers: It is best to clear as much resin as possible. We recommend running the vaporizer through a few heat cycles to burn off anything left over from your cons. After that, use a SLIGHTLY damp cue tip to scrub the sides, then use a dry cue tip to dry and scrub again.
are only accepted if the products are damaged as a result of shipping from our warehouse. The store
you purchased it from may have a different return policy and we urge you to contact the store you
purchased your items from!
A. Our vaporizers do not have a set lifespan. It all depends on how long you have had it, how often it is used and how it is cared for. If the battery no longer works, you can purchase replacement batteries for some of our vaporizers (Pilot, Trek, Trek 2.0, Glide, Drift and 3-in-1). If your vaporizer doesn’t have a replaceable battery the entire unit will need to be replaced.
If you are trying to get your contents to combust, you can hold the button for 8-10 seconds. After that if you release the button and immediately take a full 10 second drag, white hitting the button, the contents will begin to combust. If you would rather have your contents produce vapor, you can simply hit the button for 10 seconds while inhaling. Remember when vaporizing you will not see any smoke, but you will taste it. The Drift has a smaller chamber, so you will have to stir and pack the chamber more often than other vaporizers.
A. Randy’s stands by the quality of our products, which is why we offer a new 1–year limited warranty on all vaporizers. In addition to our new standard limited warranty, we are now offering a limited component-part warranty on all items that came with the vaporizer kit (coil, mouthpiece and glass items). We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warrantyproducts purchased from Randys.com or an authorized Randy’s retailer. Effective on purchases made after September 1st, 2018. For more information about what is covered on by our Randy’s warranty, please visit Randys.com/warranty !
Still need assistance? Send an email to [email protected] and we can get you taken care of and
then post your question to our website!