Q&A

Welcome to our Randy’s question and answer section! We are thrilled you are here to read through some of our frequently asked questions. If you are looking for answers to questions like boxers or briefs, you are on the wrong website. If you are looking to find out if we can deliver our Black Label Cleaner to Canada, you are in the right place. If you read through this page and still find yourself with an unanswered question please head over to our Contact Page and shoot us an email!

General Questions

Q. CAN YOU DELIVER RANDY’S BLACK LABEL CLEANER TO CANADA?
A.  Unfortunately, we cannot ship our Black Label Cleaner to Canada at this time. We are working closely with Health Canada to get a small labeling issue resolved.
Q. BOXERS OR BRIEFS?
A. Come on, we told you this wasn’t that type of website!
Q. HOW DO I BECOME A REP FOR RANDY’S?
A. We get this question quite frequently! The best way to become a rep with Randy’s is to purchase a rep package to start. It will contain everything you need to start promoting Randy’s! We’ll definitely hook you up with free gear and other benefits for continuing your efforts of promoting our brand. If you have a large social media following, we’d love to hear from you! Please email [email protected] and we can work something out.
Q. WHAT IS THE FORMULA FOR RANDY’S BLACK LABEL CLEANER?
A. The formula for our Black Label Cleaner is our precious little secret! Unfortunately, we cannot disclose what we use to make this wonderful product.
Q. CAN I GET FREE STUFF?
A. We absoluetly wish we could send you free stuff! Unfortunately, bossman gets a little upset with us when we give things away. We do, however have giveaways on our Instagram page so make sure you follow us at @Randyswired to stay in the loop!
Q. HOW DO I CONTACT YOU?
A. Great question! Head on over to our contact page here and shoot us an email! We’d love to hear from you!

Vaporizer Questions

Q. WHAT VAPORIZER SHOULD I BUY?
A. That’s hard to say as all of our vaporizers are pretty awesome. We’ve made a page that is organized with all of our vaporizers so you can find the perfect one for you! Click here to go check it out and find your next Randy’s Vaporizer!
Q. HOW DO I CHANGE THE SCREEN ON MY TREK OR ZIPP?
A. If you look inside your mouthpiece you will see a metal screen harness that you can rotate counter clockwise. By rotating the harness, you should be able to remove your screen and replace it. If you are having a hard time rotating the screen harness, you may need to soak your mouthpiece in hot and soapy water to loosen up some of the resin that may be impeding the harness from turning.
Q. I BROKE MY GLASS ATTACHMENT, WHAT DO I DO NOW?
A. In the unfortunate situation your glass has broken, you can simply purchase another one through our online shop here. You should consider buying two just in case you need a backup again in the future! This will also save you on shipping!
Q. WHAT CAN I DO TO PREVENT MY GLASS MOUTHPIECE FROM BREAKING ON MY TREK OR PILOT?
A. To help keep your mouthpiece intact, it is helpful to slightly twist as you remove your mouthpiece. Another thing that may be causing your glass to break is sticky or worn out grommets. Sometimes the grommets can start to get a bit dirty and this causes extra pressure inside your mouthpiece.
Q. WHAT CAN I DO TO PREVENT MY PLASTIC MOUTHPIECE FROM BREAKING ON MY TROO OR ZIPP?
A. To help keep your mouthpiece from cracking, it is important to remove the cap by pressing from back
to front. We also recommend letting your device cool down for a few minutes before trying to remove the
cap.
Q. WHY IS MY RANDY’S PILOT LEAKING CONCENTRATES THROUGH THE COIL?

A. The Pilot coil has two holes located on the coil which allow air to flow through the mouthpiece. It is very important that you do not overload your Pilot coil with too much material as it may enter these airholes and then leak into the lower part of the vaporizer. In addition to this, if your material contain more liquid, you should be cautious with how much you put in the first time you use your Pilot.

Q. WHAT IS THE BEST WAY TO CLEAN THE CHAMBER OF MY VAPORIZER?

A. For Dry Vaporizers: It is best to clear as much loose debris from the chamber as possible. Once you have it as clear as possible, you should use the included tool to clean up the walls. You can also use a SLIGHTLY damp cue tip to scrub the sides, then use a dry cue tip to dry and scrub again.

A. For Con Vaporizers: It is best to clear as much resin as possible. We recommend running the vaporizer through a few heat cycles to burn off anything left over from your cons. After that, use a SLIGHTLY damp cue tip to scrub the sides, then use a dry cue tip to dry and scrub again.

Q. MY VAPORIZER ISN’T WORKING CORRECTLY. WHAT CAN I DO?
A. If you click here you will be directed to our warranty page. If you are experiencing a problem with your vaporizer, please submit a warranty request if applicable and one of our warranty specialists will be in touch with you to help diagnose the problem!
Q. I BOUGHT A PRODUCT FROM A LOCAL STORE AND I DON’T LIKE IT. HOW DO I RETURN IT TO YOU TO GET MY MONEY BACK?
A. We are so sorry to hear you are not satisfied with your product! Unfortunately, returns/exchanges
are only accepted if the products are damaged as a result of shipping from our warehouse. The store
you purchased it from may have a different return policy and we urge you to contact the store you
purchased your items from!
Q. HOW LONG DO BATTERIES LAST IN YOUR VAPORIZERS?
A. Our vaporizers do not have a set lifespan. It all depends on how long you have had it, how often it is used and how it is cared for. If the battery no longer works, you can purchase replacement batteries for some of our vaporizers (Pilot, Trek, Trek 2.0, Glide, Drift and 3-in-1). If your vaporizer doesn’t have a replaceable battery the entire unit will need to be replaced.
Q. MY DRIFT ISN’T WORKING. HELP!
A. The Drift heats to 385ºF in about 4 seconds but can get as hot at 750ºF in 10 seconds, therefore you have the capability to combust the contents in the chamber. Here’s a YouTube video you can watch regarding the Drift and its different functions – https://www.youtube.com/watch?v=VwdXyUDBTY0..

If you are trying to get your contents to combust, you can hold the button for 8-10 seconds. After that if you release the button and immediately take a full 10 second drag, white hitting the button, the contents will begin to combust. If you would rather have your contents produce vapor, you can simply hit the button for 10 seconds while inhaling. Remember when vaporizing you will not see any smoke, but you will taste it. The Drift has a smaller chamber, so you will have to stir and pack the chamber more often than other vaporizers.

Q. I’M NOT GETTING ANY SMOKE FROM MY VAPORIZER. WHAT AM I DOING WRONG?
A. Unless the vaporizer you are using is capable of combustion, you will not see any smoke. You will be able to taste the contents of what’s in the chamber as it vaporizes.

Warranty Questions

Q. WHAT IS COVERED UNDER YOUR WARRANTY?
A. Randy’s offers a limited 90-day warranty on our vaporizer batteries. Please be advised that our warranty does not cover damages caused by carelessness or failure to properly care for or maintain your equipment. Coils, glass, mouthpieces and select miscellaneous products are not covered under our warranty. In addition, we do not warranty any of our products that are from marketplace websites such as Amazon or eBay.
Q. HOW DO I FILE A WARRANTY CLAIM?
A. Please head over to our warranty page here. We’ll need you to fill out the form and send us your proof of purchase, a copy of a state issued ID for legal age verification, pictures or videos of the issue you’re having with your vaporizer and your shipping address.
Q. WHAT? WHY DO YOU NEED MY ID FOR MY WARRANTY CLAIM?
A. We need to see a copy of a state issued ID for legal age verification. We cannot sell or ship to anyone not of legal age. If you cannot provide us with an ID, we will not be able to move forward with the warranty claim.
Q. I CANNOT ATTACH A VIDEO FOR MY WARRANTY CLAIM. NOW WHAT?
A. In the instance we cannot get a video or our warranty department can’t see the issue in the video we will need to have the vaporizer mailed into our warranty department. The customer will be responsible for shipping it to us. NOTE: Please do NOT mail us in any used components. If you do and there is nothing wrong with your vaporizer we will not mail back any dirty components and it will be your responsibility to replace them.

Still need assistance? Send an email to [email protected] and we can get you taken care of and then post your question to our website!